AI safety debate meets reality at Dreamforce as business leaders say last year's models are enough

At the Dreamforce conference in San Francisco, Salesforce customers said they use older and cheaper AI models instead of frontier ones. According to them, last year's models are effective enough for sales and support, and switching to new ones requires time and budget.

• Dreamforce attendees said they struggle to keep up even with current AI models
• Salesforce does not use Claude Fable 5.1 and GPT-6 Astra in Agentforce
• Companies use model routing to reduce costs
• Salesforce shares have fallen 8% since the start of the year