Zoom unveils AI agents and Unified Context Layer at Zoomtopia 2026

At Zoomtopia 2026 Zoom introduced a "conversation to completion" AI strategy that turns meeting discussions into completed tasks. It centers on a Unified Context Layer linking conversations to business systems, plus centralized agent management and new security controls for IT.

• Unified Context Layer combines general knowledge, documents and live conversation context
• ZoomMate Agent Teams run specialized agents in parallel with human review
• Centralized AI Management offers agent visibility, policies and a shutdown control
• My Notes Workflows pushes meeting summaries into Salesforce and other tools