Salesforce to Charge Customers for Using External AI Agents in Its Apps

Starting in November, Salesforce will require customers to register outside AI agents, such as Claude-powered ones, that act on their behalf in its apps. Each agent action will count as a billable "interaction"; pricing is not yet disclosed, and new customers get a three-month grace period.

• Registration of external AI agents becomes mandatory in November
• Each agent action in Salesforce counts as a billable "interaction"
• Pricing is undisclosed; new customers get a three-month grace period
• Atlassian, Workday, ServiceNow and Datadog are building similar tollgates