Microsoft asks owners of dormant Xbox consoles to trade them in

Microsoft is emailing users with unused Xbox Series X|S consoles, suggesting they trade them in at retailers like Best Buy to free up stock. The move comes amid the RAM shortage driven by AI demand and record-low console sales ahead of GTA 6's launch.

• Emails target owners of dormant consoles, including those with multiple units
• The messages link to Best Buy's Xbox trade-in program
• Xbox hardware sales are at an all-time low; PlayStation's are the worst since 2013
• Analysts expect the RAM shortage to last through 2028–2029