Salesforce deploys new AI agents amid rising AI adoption

At Dreamforce 2026, Salesforce introduced a portfolio of ready-made AI agents called Agentforce for sales, service, commerce, and back office: Casey, Paige, Carter, Marshall, Piper, Fin, and Hunter. Casey, Paige, Carter, and Marshall are already available, while Hunter is in pilot starting November 2026.

• Agents Casey, Paige, Carter, and Marshall are generally available
• Hunter for outbound sales launches in November 2026
• Agents work in sales, service, commerce, and back office
• 83% of South African CEOs are adopting AI in workflows