Pew: 51% of US adults never use chatbots

Pew Research Center found that 51% of US adults never use chatbots, and 67% of non-users are unlikely to start within the next year. Lack of interest, cited by 60%, outweighs lack of know-how as the main reason.

• 51% of US adults have never used chatbots
• About 75% of those 65+ and 58% of ages 50–64 never use them
• 60% of non-users cite lack of interest as the main reason
• 67% are unlikely to try chatbots in the next 12 months