PolyAI and Otter execs: voice AI hasn't had its ChatGPT moment yet

PolyAI CTO Shawn Wen and Otter CMO Alex Gay said at the HumanX conference that voice AI has yet to reach its "ChatGPT moment." Key challenges include fast reasoning for natural conversation, accurate speech recognition, and transparency about talking to AI.

• PolyAI: full-duplex models exist, but reasoning must get faster
• Otter: transcription errors break all downstream actions
• Otter is working on digital twins that represent people in meetings
• Companies say users must be told they are recorded or talking to AI