FTC Probes Block Over Frozen Accounts and Poor Support

The Federal Trade Commission is investigating whether Block Inc., parent of Square and Cash App, violated US consumer protection laws by failing to provide adequate customer service for frozen or deactivated accounts amid significant staffing cuts.

• FTC probes Block for possible consumer protection violations
• Complaints focus on support for frozen and deactivated accounts
• Investigation follows consumer complaints
• Probe comes amid significant staffing cuts at Block