Cisco brings agentic framework Dialog to Webex

Cisco updated its Webex cloud collaboration platform with Dialog, an agentic harness that directs AI agents to handle customer interactions. Agents can keep working after a conversation ends and coordinate across people, agents and backend systems, with safety features via a Splunk partnership.

• Dialog is an agentic harness for customer interactions in Webex
• Agents keep working on the customer's behalf after a conversation ends
• Employees can invite agents into spaces, meetings and calls
• Safety features come via a collaboration with Splunk