Xbox CEO Asha Sharma Is Experiencing Xbox Like a Player

According to The Wall Street Journal, Xbox CEO Asha Sharma spends several hours a month answering support tickets herself to understand players' problems. In her first year she restructured the business with thousands of layoffs and a shift in studio strategy.

• Sharma spends several hours a month answering Xbox support tickets
• She learned how hard it is to solve a single player's problem
• In a year as Xbox head she restructured and cut staff
• Her management principle: "Clarity is kindness"