AI hallucinations are making entitled customers even worse

The Verge reports that customers increasingly argue with service workers by citing ChatGPT: servers get orders containing allergens, sommeliers are dismissed from tables, and tourists arrive with AI-generated itineraries. Workers say trust in their expertise is eroding.

• A New York server says guests with shellfish allergies order dishes with shellfish broth, citing ChatGPT
• Sommeliers are dismissed from tables because guests prefer to consult a chatbot
• A US park ranger says visitors arrive with AI itineraries featuring nonexistent campsites and impossible upstream rowing
• Parents refuse to adjust a child's sleep schedule, citing ChatGPT's advice