UK spending watchdog probes Capita's civil service pension failures
The UK National Audit Office has opened an investigation into Capita's troubled takeover of the Civil Service Pension Scheme, which serves 1.5 million members under a £239 million contract. Service levels have been repeatedly missed since December 2025, and Capita missed its June deadline to restore normal service.
- Seven-year, £239 million contract awarded to Capita in November 2023
- CSPS covers 1.5 million current and former public servants
- Capita missed its end-of-June deadline to restore normal service
- Company promises further automation and stronger governance
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