McDonald's to roll out AI drive-thru assistant Archy in US in 2027
McDonald's and Google unveiled Archy, a voice AI assistant that takes drive-thru orders in English and Spanish. Internal tests claim 90% accuracy, while Intouch Insight's independent study found 83%. A broader US rollout is planned for 2027 as part of an $8.5 billion modernization program.
- Archy handles English and Spanish orders and suggests upsells
- Internal accuracy is 90%, independent testing shows 83%
- The AI could free about 50 labor hours per restaurant weekly
- The modernization program is valued at $8.5 billion through 2036
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