MakeMyTrip CTO: AI Is Compressing the Travel-Booking Journey

MakeMyTrip Group CTO Sanjay Mohan said at the CTO Summit 2026 that travellers now combine flight, visa and card-offer queries in a single AI conversation. The company's Myra assistant coordinates 10-12 specialist agents, while voice accounts for 30-40% of activity in Tier III and IV cities.

• Myra coordinates 10-12 specialist AI agents for flights and hotels
• Voice drives 30-40% of activity in Tier III and IV cities
• MakeMyTrip mixes frontier models with open-source ones to balance cost and speed
• Each agent needs rich eval sets checking live prices and availability